The Dispute page enables users to visualise status and details of disputes related to their payments. It provides a comprehensive overview of all disputes, allowing users to track their status and manage them effectively.
Disputes are presented in a table format, displaying key information such as:
- Status: The current state of the dispute.
- Amount: The monetary value involved in the dispute.
- Card Scheme: The card network associated with the disputed payment (e.g., Visa, MasterCard).
- Category: The type of dispute (e.g., Fraudulent, Product Not Received).
- Respond By: The deadline by which the user must respond to the dispute.
- When: The date and time when the dispute was created.
Users can click on any dispute to view more detailed information and take necessary actions.
Disputes can have various statuses, each indicating their current state:
- Open: The dispute is currently active and requires attention.
- Won: The dispute has been resolved in the user's favour.
- Lost: The dispute has been resolved against the user.
- Expired: The dispute has expired and can no longer be acted upon.
- Challenged: The dispute has been challenged by the user.
- Cancelled: The dispute has been cancelled by the user or the payment processor.
- Accepted: The dispute has been accepted by the user, indicating that they acknowledge the dispute and may take further action.
The left-hand side of the page features a Filter By section, allowing users to filter disputes by their status or by selecting a specific Payment Session related to the transaction or a specific Dispute ID. Alternatively Disputes can be filtered by start and end date.
A Clear button resets all filters.
For more information on handling disputes, please refer to our Dispute Management page