# Support At Ryft

## Overview

At Ryft, we are committed to providing exceptional **support** to ensure your experience with our platform is smooth and successful. Whether you're just getting started or need assistance with advanced features, our support resources are here to help.

## Support Teams

We have a dedicated support structure in place to address your needs at various stages of your journey with Ryft.

### Integrations Team

Our **Integrations Team** is available to assist you with any questions or issues you may encounter throughout your integration journey with Ryft.

They are knowledgeable about all aspects of the Ryft platform and are ready to provide guidance and solutions tailored to your needs. They will take care of your inquiries from the initial setup phase through to the completion of your integration, until one month after going live.

You can reach out to them via email at *integrations@ryftpay.com*.

### Technical Team

Once this initial period is complete and you are fully live with Ryft, our dedicated **Technical Team** will assume responsibility for providing all ongoing assistance.

They are equipped to handle any technical issues, answer questions about features, and ensure that your operations run smoothly.

You can contact them at *tech@ryftpay.com*.

### Support Team

Our **Support Team** is available to help with general inquiries, account management, and non-technical issues. They can assist with KYC/KYB processes, refunds, disputes, and other Account or Sub-Account related matters.

You or your Sub-Accounts can reach out to them at *support@ryftpay.com*, or via the Ryft Portal [Contact](/documentation/get_started/portal/contact) page.

### Account Manager

Your **Account Manager** will always be available to assist you with any non-technical queries or concerns you may have.

They can help with account management, billing questions, and provide insights into how to maximise the benefits of using Ryft.