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Add evidence to a dispute

Ryft Payment API (1.1.0)

Ryft provides a collection of APIs that you can use to accept and process payments + marketplace functionality (payouts). We have a testing environment called sandbox, which you can sign up for to test API calls without affecting live data.

Authentication

When you sign up for an account, you are given a secret and public API key pair. You authenticate with our API by providing the appropriate key in the request Authorization header. Never share your secret keys. Keep them guarded and secure.

Public API key

Public keys should only be used in JavaScript or native applications. This key is solely used to identify the partner making requests. Supply this key in the Authorization header.

Secret API key

Your secret key should always be supplied in the Authorization header. Make sure this key is stored securely on your backend and never surfaced client-side.

Rate Limiting

We use rate limiting on a per-user basis to protect our APIs against abuse. Our Sandbox environment is limited to 5 requests per second. Our production environment is limited to 50 requests per second.

We also allow a brief burst above this limit to accommodate a sudden increase in traffic.

If you exceed the above quota then the API will respond with a 429 status code and you will need to retry the API call (we recommend implementing a retry policy with an exponential back-off).

Download OpenAPI description
openapi.json
openapi.yaml
Overview
URL
https://ryftpay.com
Ryft
support@ryftpay.com
Languages
Servers
Sandbox environmment
https://sandbox-api.ryftpay.com/v1/
Production environment
https://api.ryftpay.com/v1/

Payments

Process payments with Ryft: authorizations, voids, captures, refunds etc.

Operations

Webhooks

Create and manage webhooks.

Operations

Events

Events are persisted throughout the lifecycle of a payment/action as you use our API. We use events to notify you when something important happens in your account (or a linked sub account). The most commonly used event occurs when a payment is captured, in which case we persist a PaymentSession.captured event and then (optionally) send it to any webhooks you have registered that are listening for that event type.

Note that if you are taking payments as a platform (for sub accounts), events are saved against the sub account accountId, but will be sent to any webhooks that your account has configured.

Operations

Accounts

Account registration for your sub accounts

Operations

Persons

The Persons API allows the creation and management of one or more persons for the purpose of verification for Business sub accounts. Recommended if you wish to implement verification programmatically for your sub accounts. This API cannot be accessed for Individual sub accounts.

Operations

Payout Methods

The Payout Methods API allows the creation and management of payout methods for use when receiving payouts, e.g. bank accounts. Recommended if you wish to implement payouts programmatically for your sub accounts.

Operations

Payouts

A payout represents the transfer of money from Ryft to a connected payout method (bank account), i.e. when we send money you're owed. Typically this is automated.

However, the payouts API allows you to explicitly create payouts for your sub accounts. Generally we'd recommend this if you are a marketplace who wants to control exactly when payouts should be sent out.

Operations

Transfers

A Transfer represents the movement of money between Ryft accounts.

This API allows platforms/marketplaces to transfer money from/to particular sub accounts, useful when:

  • you owe a sub account money from a particular transaction and want to explicitly send it after the fact
  • you want to recoup funds from a sub account, such as when dealing with disputes
  • you want to collect additional/new commission from the sub account
Operations

Balances

The balances API allows you to view your own or a particular sub accounts balances in real-time.

Typically useful when making use of manual payouts or our transfers API so you can determine the funds available prior to initiating requests.

Operations

Balance Transactions

Allows you to query for balance transactions. These transactions represent all actions within a Ryft account that impact account balances.

This API can only be used for reconciliation on transactions created from July 2025 onwards

Operations

Platform Fees

Query any platform fees that your account has taken (when taking payments on behalf of linked sub accounts)

Operations

Customers

The Customers API allows you to persist customer details across sessions. You should use this if you wish to support saving a customer's payment methods and thereby enabling them to reuse previously entered details for future payments.

Operations

Payment Methods

The Payment Methods API allows you to tokenize and store previously used payment methods.

Operations

Subscriptions

The subscriptions API allows you to automatically have Ryft schedule and charge recurring payments for a specific day and time. This API is not required to process recurring payments. After additional configuration, you can use our payment-sessions API to create and charge the recurring payments yourself.

Operations

Files

The Files API allows you to query for and upload files to Ryft. Some files may be generated internally by Ryft when requesting reports, or alternatively you may have uploaded evidence/verification documents

Operations

Apple Pay

Allows implementation of Apple Pay on the web via the API with Ryft's Apple Pay processing certificate.

Operations

Disputes

Disputes (also known as chargebacks) occur when a cardholder wants to query or challenge a transaction on their card statement. The Disputes API allows you to keep track of and manage disputes.

Operations

List disputes

Request

Used to fetch a paginated list of disputes

Security
secretApiKeyAuth
Query
startTimestampinteger(int64)

The start timestamp (inclusive), it must be before the endTimestamp.

Example: startTimestamp=1641859200
endTimestampinteger(int64)

The timestamp when to return payment sessions up to (inclusive), it must be after the startTimestamp.

Example: endTimestamp=1641945599
ascendingboolean(boolean)

Control the order (newest or oldest) in which the disputes are returned. false will arrange the results with newest first, whereas true shows oldest first. The default is false.

Example: ascending=false
limitinteger(int32)

Control how many items are return in a given page The max limit we allow is 25. The default is 10.

Example: limit=10
startsAfterstring

A token to identify where to resume a subsequent paginated query. The value of the paginationToken field from that response should be supplied here, to retrieve the next page of results for that timestamp range.

Example: startsAfter=dsp_01FCTS1XMKH9FF43CAFA4CXT3P_1641912473
curl -i -X GET \
  https://sandbox-api.ryftpay.com/v1/disputes \
  -H 'Authorization: YOUR_API_KEY_HERE'

Responses

Successfully retrieved the disputes

Bodyapplication/json
itemsArray of objects(Dispute)
paginationTokenstring

A token to use for getting the next page of results - send the same request with this value in the 'paginationToken' query parameter. This field is null when there are no further items to return

Example: "dsp_01FCTS1XMKH9FF43CAFA4CXT3P_1641912473"
Response
application/json
{
  "items": [
    { … }
  ],
  "paginationToken": "dsp_01FCTS1XMKH9FF43CAFA4CXT3P_1641912473"
}

Retrieve a dispute

Request

This is used to fetch a dispute by its unique Id

Security
secretApiKeyAuth
Path
disputeIdstring^dsp_[0-7][0-9A-HJKMNP-TV-Z]{25}required

Dispute to retrieve

Example: dsp_01FCTS1XMKH9FF43CAFA4CXT3P
curl -i -X GET \
  https://sandbox-api.ryftpay.com/v1/disputes/dsp_01FCTS1XMKH9FF43CAFA4CXT3P \
  -H 'Authorization: YOUR_API_KEY_HERE'

Responses

Successfully retrieved the given Dispute

Bodyapplication/json
idstring^dsp_[0-7][0-9A-HJKMNP-TV-Z]{25}

The ID of the dispute

Example: "dsp_01G0EYVFR02KBBVE2YWQ8AKMGJ"
amountinteger(int32)

The amount that is being disputed and the merchant is liable for

Example: 500
currencystring

The ISO currency code

Example: "GBP"
statusstring
Enum"Open""Cancelled""Accepted""Challenged""Lost""Won""Expired"
Example: "Open"
categorystring

Disputes are grouped into a specific category based on their reason.code. These define the overlapping reason across various card schemes (who each have their own codes)

Enum"Fraudulent""Authorization""ProcessingError""CardholderDispute""General"
Example: "Fraudulent"
reasonobject(DisputeReason)
respondByinteger(int64)

The deadline by which the evidence needs responding by. Note that you cannot attach evidence or challenge the dispute once this date has passed. The dispute will move to Expired.

Example: 1685059200
recommendedEvidenceArray of strings

The evidence strongly recommended for the best chance to challenge and win the dispute. Note that this is based on the underlying reason.code of the Dispute and is subject to change should further types of evidence be added or no longer supported. Leverage this field to select the best forms of evidence should you choose to challenge the dispute.

Items Enum"ProofOfDelivery""BillingAddress""ShippingAddress""DuplicateTransaction""CustomerSignature""Receipt""ShippingConfirmation""CustomerCommunication""RefundPolicy""CancellationPolicy"
paymentSessionobject(DisputePaymentSession)

Details of the payment session linked to the dispute.

evidenceobject or null(DisputeEvidence)

The text/file evidence you have attached to the dispute.

customerobject or null(DisputeCustomer)

Details of the customer who is making the dispute

subAccountobject or null(DisputeSubAccount)

If this dispute is for a payment under a sub account, then this contains details of that account

createdTimestampinteger(int64)

The epoch timestamp (seconds) when the dispute was created

Example: 1470989538
lastUpdatedTimestampinteger(int64)

The epoch timestamp (seconds) when the dispute was last updated

Example: 1470989538
Response
application/json
{
  "id": "dsp_01G0EYVFR02KBBVE2YWQ8AKMGJ",
  "amount": 500,
  "currency": "GBP",
  "status": "Open",
  "category": "Fraudulent",
  "reason": {
    "code": "13.6",
    "description": "Merchandise/Services Not Received"
  },
  "respondBy": 1685059200,
  "recommendedEvidence": [
    "ProofOfDelivery"
  ],
  "paymentSession": {
    "id": "ps_01G0EYVFR02KBBVE2YWQ8AKMGJ",
    "paymentType": "Standard",
    "paymentMethod": { … }
  },
  "evidence": {
    "text": { … },
    "files": { … }
  },
  "customer": {
    "email": "john.doe@ryftpay.com",
    "id": "cus_01G0EYVFR02KBBVE2YWQ8AKMGJ",
    "createdTimestamp": 1470989538
  },
  "subAccount": {
    "id": "ac_3fe8398f-8cdb-43a3-9be2-806c4f84c327"
  },
  "createdTimestamp": 1470989538,
  "lastUpdatedTimestamp": 1470989538
}

Accept a dispute

Request

Accepts a specific dispute by Id. Typically you should use this if the dispute is in fact legitimate and you are accepting the financial impact. Note that this operation cannot be done.

Security
secretApiKeyAuth
Path
disputeIdstring^dsp_[0-7][0-9A-HJKMNP-TV-Z]{25}required

Dispute to accept

Example: dsp_01FCTS1XMKH9FF43CAFA4CXT3P
curl -i -X POST \
  https://sandbox-api.ryftpay.com/v1/disputes/dsp_01FCTS1XMKH9FF43CAFA4CXT3P/accept \
  -H 'Authorization: YOUR_API_KEY_HERE'

Responses

Successfully accepted the given Dispute

Bodyapplication/json
idstring^dsp_[0-7][0-9A-HJKMNP-TV-Z]{25}

The ID of the dispute

Example: "dsp_01G0EYVFR02KBBVE2YWQ8AKMGJ"
amountinteger(int32)

The amount that is being disputed and the merchant is liable for

Example: 500
currencystring

The ISO currency code

Example: "GBP"
statusstring
Enum"Open""Cancelled""Accepted""Challenged""Lost""Won""Expired"
Example: "Open"
categorystring

Disputes are grouped into a specific category based on their reason.code. These define the overlapping reason across various card schemes (who each have their own codes)

Enum"Fraudulent""Authorization""ProcessingError""CardholderDispute""General"
Example: "Fraudulent"
reasonobject(DisputeReason)
respondByinteger(int64)

The deadline by which the evidence needs responding by. Note that you cannot attach evidence or challenge the dispute once this date has passed. The dispute will move to Expired.

Example: 1685059200
recommendedEvidenceArray of strings

The evidence strongly recommended for the best chance to challenge and win the dispute. Note that this is based on the underlying reason.code of the Dispute and is subject to change should further types of evidence be added or no longer supported. Leverage this field to select the best forms of evidence should you choose to challenge the dispute.

Items Enum"ProofOfDelivery""BillingAddress""ShippingAddress""DuplicateTransaction""CustomerSignature""Receipt""ShippingConfirmation""CustomerCommunication""RefundPolicy""CancellationPolicy"
paymentSessionobject(DisputePaymentSession)

Details of the payment session linked to the dispute.

evidenceobject or null(DisputeEvidence)

The text/file evidence you have attached to the dispute.

customerobject or null(DisputeCustomer)

Details of the customer who is making the dispute

subAccountobject or null(DisputeSubAccount)

If this dispute is for a payment under a sub account, then this contains details of that account

createdTimestampinteger(int64)

The epoch timestamp (seconds) when the dispute was created

Example: 1470989538
lastUpdatedTimestampinteger(int64)

The epoch timestamp (seconds) when the dispute was last updated

Example: 1470989538
Response
application/json
{
  "id": "dsp_01G0EYVFR02KBBVE2YWQ8AKMGJ",
  "amount": 500,
  "currency": "GBP",
  "status": "Open",
  "category": "Fraudulent",
  "reason": {
    "code": "13.6",
    "description": "Merchandise/Services Not Received"
  },
  "respondBy": 1685059200,
  "recommendedEvidence": [
    "ProofOfDelivery"
  ],
  "paymentSession": {
    "id": "ps_01G0EYVFR02KBBVE2YWQ8AKMGJ",
    "paymentType": "Standard",
    "paymentMethod": { … }
  },
  "evidence": {
    "text": { … },
    "files": { … }
  },
  "customer": {
    "email": "john.doe@ryftpay.com",
    "id": "cus_01G0EYVFR02KBBVE2YWQ8AKMGJ",
    "createdTimestamp": 1470989538
  },
  "subAccount": {
    "id": "ac_3fe8398f-8cdb-43a3-9be2-806c4f84c327"
  },
  "createdTimestamp": 1470989538,
  "lastUpdatedTimestamp": 1470989538
}

Add evidence to a dispute

Request

Adds or updates the evidence currently attached to the dispute. Note that for file evidence, you must first upload the file via our files API. Once you have attached all relevant evidence, call the /challenge endpoint to submit the evidence for review. Note: the Dispute must be in status Open for this operation.

Security
secretApiKeyAuth
Path
disputeIdstring^dsp_[0-7][0-9A-HJKMNP-TV-Z]{25}required

Dispute to attach evidence to

Example: dsp_01FCTS1XMKH9FF43CAFA4CXT3P
Bodyapplication/json
textobject or null(DisputeEvidenceTextEntries)

Contains any evidence in text format

filesobject or null(DisputeEvidenceFiles)

Contains any evidence in file format

curl -i -X PATCH \
  https://sandbox-api.ryftpay.com/v1/disputes/dsp_01FCTS1XMKH9FF43CAFA4CXT3P/evidence \
  -H 'Authorization: YOUR_API_KEY_HERE' \
  -H 'Content-Type: application/json' \
  -d '{
    "text": {
      "billingAddress": null,
      "shippingAddress": null,
      "duplicateTransaction": null,
      "uncategorised": null
    },
    "files": {
      "proofOfDelivery": {
        "id": "fl_01G0EYVFR02KBBVE2YWQ8AKMGJ"
      },
      "customerSignature": {
        "id": "fl_01G0EYVFR02KBBVE2YWQ8AKMGJ"
      },
      "receipt": {
        "id": "fl_01G0EYVFR02KBBVE2YWQ8AKMGJ"
      },
      "shippingConfirmation": {
        "id": "fl_01G0EYVFR02KBBVE2YWQ8AKMGJ"
      },
      "customerCommunication": {
        "id": "fl_01G0EYVFR02KBBVE2YWQ8AKMGJ"
      },
      "refundPolicy": {
        "id": "fl_01G0EYVFR02KBBVE2YWQ8AKMGJ"
      },
      "recurringPaymentAgreement": {
        "id": "fl_01G0EYVFR02KBBVE2YWQ8AKMGJ"
      },
      "uncategorised": {
        "id": "fl_01G0EYVFR02KBBVE2YWQ8AKMGJ"
      }
    }
  }'

Responses

Successfully added the provided evidence given Dispute

Bodyapplication/json
idstring^dsp_[0-7][0-9A-HJKMNP-TV-Z]{25}

The ID of the dispute

Example: "dsp_01G0EYVFR02KBBVE2YWQ8AKMGJ"
amountinteger(int32)

The amount that is being disputed and the merchant is liable for

Example: 500
currencystring

The ISO currency code

Example: "GBP"
statusstring
Enum"Open""Cancelled""Accepted""Challenged""Lost""Won""Expired"
Example: "Open"
categorystring

Disputes are grouped into a specific category based on their reason.code. These define the overlapping reason across various card schemes (who each have their own codes)

Enum"Fraudulent""Authorization""ProcessingError""CardholderDispute""General"
Example: "Fraudulent"
reasonobject(DisputeReason)
respondByinteger(int64)

The deadline by which the evidence needs responding by. Note that you cannot attach evidence or challenge the dispute once this date has passed. The dispute will move to Expired.

Example: 1685059200
recommendedEvidenceArray of strings

The evidence strongly recommended for the best chance to challenge and win the dispute. Note that this is based on the underlying reason.code of the Dispute and is subject to change should further types of evidence be added or no longer supported. Leverage this field to select the best forms of evidence should you choose to challenge the dispute.

Items Enum"ProofOfDelivery""BillingAddress""ShippingAddress""DuplicateTransaction""CustomerSignature""Receipt""ShippingConfirmation""CustomerCommunication""RefundPolicy""CancellationPolicy"
paymentSessionobject(DisputePaymentSession)

Details of the payment session linked to the dispute.

evidenceobject or null(DisputeEvidence)

The text/file evidence you have attached to the dispute.

customerobject or null(DisputeCustomer)

Details of the customer who is making the dispute

subAccountobject or null(DisputeSubAccount)

If this dispute is for a payment under a sub account, then this contains details of that account

createdTimestampinteger(int64)

The epoch timestamp (seconds) when the dispute was created

Example: 1470989538
lastUpdatedTimestampinteger(int64)

The epoch timestamp (seconds) when the dispute was last updated

Example: 1470989538
Response
application/json
{
  "id": "dsp_01G0EYVFR02KBBVE2YWQ8AKMGJ",
  "amount": 500,
  "currency": "GBP",
  "status": "Open",
  "category": "Fraudulent",
  "reason": {
    "code": "13.6",
    "description": "Merchandise/Services Not Received"
  },
  "respondBy": 1685059200,
  "recommendedEvidence": [
    "ProofOfDelivery"
  ],
  "paymentSession": {
    "id": "ps_01G0EYVFR02KBBVE2YWQ8AKMGJ",
    "paymentType": "Standard",
    "paymentMethod": { … }
  },
  "evidence": {
    "text": { … },
    "files": { … }
  },
  "customer": {
    "email": "john.doe@ryftpay.com",
    "id": "cus_01G0EYVFR02KBBVE2YWQ8AKMGJ",
    "createdTimestamp": 1470989538
  },
  "subAccount": {
    "id": "ac_3fe8398f-8cdb-43a3-9be2-806c4f84c327"
  },
  "createdTimestamp": 1470989538,
  "lastUpdatedTimestamp": 1470989538
}

Remove evidence from a dispute

Request

Removes evidence currently attached to a dispute. Note: the Dispute must be in status Open for this operation.

Security
secretApiKeyAuth
Path
disputeIdstring^dsp_[0-7][0-9A-HJKMNP-TV-Z]{25}required

Dispute to remove evidence from

Example: dsp_01FCTS1XMKH9FF43CAFA4CXT3P
Bodyapplication/json
textArray of strings
Items Enum"billingAddress""shippingAddress""duplicateTransaction""uncategorised"
filesArray of strings
Items Enum"proofOfDelivery""customerSignature""receipt""shippingConfirmation""customerCommunication""refundPolicy""recurringPaymentAgreement""uncategorised"
curl -i -X DELETE \
  https://sandbox-api.ryftpay.com/v1/disputes/dsp_01FCTS1XMKH9FF43CAFA4CXT3P/evidence \
  -H 'Authorization: YOUR_API_KEY_HERE' \
  -H 'Content-Type: application/json' \
  -d '{
    "text": [
      "billingAddress"
    ],
    "files": [
      "proofOfDelivery"
    ]
  }'

Responses

Successfully removed the provided evidence from the Dispute

Bodyapplication/json
idstring^dsp_[0-7][0-9A-HJKMNP-TV-Z]{25}

The ID of the dispute

Example: "dsp_01G0EYVFR02KBBVE2YWQ8AKMGJ"
amountinteger(int32)

The amount that is being disputed and the merchant is liable for

Example: 500
currencystring

The ISO currency code

Example: "GBP"
statusstring
Enum"Open""Cancelled""Accepted""Challenged""Lost""Won""Expired"
Example: "Open"
categorystring

Disputes are grouped into a specific category based on their reason.code. These define the overlapping reason across various card schemes (who each have their own codes)

Enum"Fraudulent""Authorization""ProcessingError""CardholderDispute""General"
Example: "Fraudulent"
reasonobject(DisputeReason)
respondByinteger(int64)

The deadline by which the evidence needs responding by. Note that you cannot attach evidence or challenge the dispute once this date has passed. The dispute will move to Expired.

Example: 1685059200
recommendedEvidenceArray of strings

The evidence strongly recommended for the best chance to challenge and win the dispute. Note that this is based on the underlying reason.code of the Dispute and is subject to change should further types of evidence be added or no longer supported. Leverage this field to select the best forms of evidence should you choose to challenge the dispute.

Items Enum"ProofOfDelivery""BillingAddress""ShippingAddress""DuplicateTransaction""CustomerSignature""Receipt""ShippingConfirmation""CustomerCommunication""RefundPolicy""CancellationPolicy"
paymentSessionobject(DisputePaymentSession)

Details of the payment session linked to the dispute.

evidenceobject or null(DisputeEvidence)

The text/file evidence you have attached to the dispute.

customerobject or null(DisputeCustomer)

Details of the customer who is making the dispute

subAccountobject or null(DisputeSubAccount)

If this dispute is for a payment under a sub account, then this contains details of that account

createdTimestampinteger(int64)

The epoch timestamp (seconds) when the dispute was created

Example: 1470989538
lastUpdatedTimestampinteger(int64)

The epoch timestamp (seconds) when the dispute was last updated

Example: 1470989538
Response
application/json
{
  "id": "dsp_01G0EYVFR02KBBVE2YWQ8AKMGJ",
  "amount": 500,
  "currency": "GBP",
  "status": "Open",
  "category": "Fraudulent",
  "reason": {
    "code": "13.6",
    "description": "Merchandise/Services Not Received"
  },
  "respondBy": 1685059200,
  "recommendedEvidence": [
    "ProofOfDelivery"
  ],
  "paymentSession": {
    "id": "ps_01G0EYVFR02KBBVE2YWQ8AKMGJ",
    "paymentType": "Standard",
    "paymentMethod": { … }
  },
  "evidence": {
    "text": { … },
    "files": { … }
  },
  "customer": {
    "email": "john.doe@ryftpay.com",
    "id": "cus_01G0EYVFR02KBBVE2YWQ8AKMGJ",
    "createdTimestamp": 1470989538
  },
  "subAccount": {
    "id": "ac_3fe8398f-8cdb-43a3-9be2-806c4f84c327"
  },
  "createdTimestamp": 1470989538,
  "lastUpdatedTimestamp": 1470989538
}

Challenge a dispute

Request

Challenges a specific dispute. You should call this endpoint once you have attached all the relevant evidence. Note that you can no longer submit further evidence once challenged, so make sure you have gathered as much as possible to ensure a better chance of winning the dispute.

Security
secretApiKeyAuth
Path
disputeIdstring^dsp_[0-7][0-9A-HJKMNP-TV-Z]{25}required

Dispute to challenge

Example: dsp_01FCTS1XMKH9FF43CAFA4CXT3P
curl -i -X POST \
  https://sandbox-api.ryftpay.com/v1/disputes/dsp_01FCTS1XMKH9FF43CAFA4CXT3P/challenge \
  -H 'Authorization: YOUR_API_KEY_HERE'

Responses

Successfully challenged the given Dispute

Bodyapplication/json
idstring^dsp_[0-7][0-9A-HJKMNP-TV-Z]{25}

The ID of the dispute

Example: "dsp_01G0EYVFR02KBBVE2YWQ8AKMGJ"
amountinteger(int32)

The amount that is being disputed and the merchant is liable for

Example: 500
currencystring

The ISO currency code

Example: "GBP"
statusstring
Enum"Open""Cancelled""Accepted""Challenged""Lost""Won""Expired"
Example: "Open"
categorystring

Disputes are grouped into a specific category based on their reason.code. These define the overlapping reason across various card schemes (who each have their own codes)

Enum"Fraudulent""Authorization""ProcessingError""CardholderDispute""General"
Example: "Fraudulent"
reasonobject(DisputeReason)
respondByinteger(int64)

The deadline by which the evidence needs responding by. Note that you cannot attach evidence or challenge the dispute once this date has passed. The dispute will move to Expired.

Example: 1685059200
recommendedEvidenceArray of strings

The evidence strongly recommended for the best chance to challenge and win the dispute. Note that this is based on the underlying reason.code of the Dispute and is subject to change should further types of evidence be added or no longer supported. Leverage this field to select the best forms of evidence should you choose to challenge the dispute.

Items Enum"ProofOfDelivery""BillingAddress""ShippingAddress""DuplicateTransaction""CustomerSignature""Receipt""ShippingConfirmation""CustomerCommunication""RefundPolicy""CancellationPolicy"
paymentSessionobject(DisputePaymentSession)

Details of the payment session linked to the dispute.

evidenceobject or null(DisputeEvidence)

The text/file evidence you have attached to the dispute.

customerobject or null(DisputeCustomer)

Details of the customer who is making the dispute

subAccountobject or null(DisputeSubAccount)

If this dispute is for a payment under a sub account, then this contains details of that account

createdTimestampinteger(int64)

The epoch timestamp (seconds) when the dispute was created

Example: 1470989538
lastUpdatedTimestampinteger(int64)

The epoch timestamp (seconds) when the dispute was last updated

Example: 1470989538
Response
application/json
{
  "id": "dsp_01G0EYVFR02KBBVE2YWQ8AKMGJ",
  "amount": 500,
  "currency": "GBP",
  "status": "Open",
  "category": "Fraudulent",
  "reason": {
    "code": "13.6",
    "description": "Merchandise/Services Not Received"
  },
  "respondBy": 1685059200,
  "recommendedEvidence": [
    "ProofOfDelivery"
  ],
  "paymentSession": {
    "id": "ps_01G0EYVFR02KBBVE2YWQ8AKMGJ",
    "paymentType": "Standard",
    "paymentMethod": { … }
  },
  "evidence": {
    "text": { … },
    "files": { … }
  },
  "customer": {
    "email": "john.doe@ryftpay.com",
    "id": "cus_01G0EYVFR02KBBVE2YWQ8AKMGJ",
    "createdTimestamp": 1470989538
  },
  "subAccount": {
    "id": "ac_3fe8398f-8cdb-43a3-9be2-806c4f84c327"
  },
  "createdTimestamp": 1470989538,
  "lastUpdatedTimestamp": 1470989538
}

In-Person Products

The in-person products API allows you query for the products we offer for in-person payments. Useful to view and decide which SKUs you wish to order. Note that products themselves cannot be ordered. You must select one or more SKUs to purchase equipment.

Operations

In-Person SKUs

The in-person SKUs API allows you query for the SKUs we offer for in-person payments. SKUs are ultimately the items you order when purchasing equipment. Each SKU is scoped to a specific country and currency.

Operations

In-Person Orders

The in-person orders API allows you to request physical terminal orders to specific locations. Used in combination with our terminal API you can integrate in-person (card present) payments.

Operations

In-Person Locations

The in-person locations API allows you to setup and manage the locations in which terminals reside.

Operations

In-Person Terminals

The in-person terminals API allows you to setup and manage your physical terminal hardware for in-person (card present) payments.

Operations